Visitors with a disability
All venues of the Sportpaleis Group are equipped for the reception of disabled visitors. We strive to welcome you as best we can and to let you enjoy a concert or show in the best conditions.
Book your places by phone or contact us via the contact form. This way we can make the right booking for you.
The Proximus Pop-Up Arena Middelkerke has a special entrance for visitors with a disability. Our volunteers will guide you from there to your place in the arena.
In the Proximus Pop-Up Arena Middelkerke there are reserved spaces for wheelchair users and the persons accompanying them. These places, like those of all other price categories, are limited in number. So don’t hesitate to book your place right away! There is room for one escort per wheelchair user. Tele Ticket Service will be happy to check whether exceptions are possible to place families together, for example, but unfortunately (and certainly for larger groups) this is not always possible.
Deaf and hard of hearing persons can bring the interpreter of their choice. They can also ask the organizer of the event to provide an interpreter. In that case, we will consider together whether this request is reasonable. Contact the customer service department to discuss this.
If you would like to attend an event with a guide dog for the blind, please contact us.
Parking places for visitors with a disability
Through public car park 1, wheelchair users and their companion(s) can park near the entrance of the arena. Please follow the instructions of the parking attendants. First aid staff are present at the entrance to escort visitors with a disability to their seats in the venue.
Look at the map to see where the parking spaces for visitors with disabilities and the entrance for wheelchair users are located. These parking areas are reserved for wheelchair users and holders of a EU standardized model of parking card for the disabled.
The reserved parking spots are available up till 30 minutes before the start of the event. We would like to inform you that strict control is maintained on these reserved spots. So please keep your EU parking card, ID and entrance ticket ready to show to our parking attendants.
Are you temporarily less mobile and not a holder of an EU parking card? If you want to use the reserved parking spots, you will need to inform our parking attendants at the entrance of the parking area, preferably with a doctor’s or other medical certificate as proof. Or you can also contact us in advance.